Last updated: 12/12/25
Masterclass Windows & Doors (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains what information we collect, how we use it, and the rights you have under data protection law, including the UK GDPR and EU GDPR where applicable.
1. Information We Collect
We may collect and process the following personal information:
Information you provide directly
- Name
- Email address
- Phone number
- Address (when necessary for quotes or installations)
- Any details submitted through our contact forms, quote forms, or email correspondence
Information collected automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on our site
- Device information
- Cookies (see section below)
Information from third parties
We may receive information from:
- Google Analytics
- Social media platforms (if you contact us through them)
2. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotations
- Manage appointments and provide our services
- Improve our website and customer experience
- Maintain internal records
- Send updates or service-related communications
- Comply with legal obligations
We do not sell or share your personal data with third parties for marketing purposes.
3. Legal Basis for Processing
We process your data under the following lawful bases:
- Contract: when information is needed to provide a service or quotation
- Legitimate Interests: to improve our services and website
- Consent: when you actively opt in (e.g., marketing communications)
- Legal Obligation: where required to comply with the law
4. Cookies
Our website uses cookies to improve functionality, analyse traffic, and enhance user experience. You can control or disable cookies through your browser settings. Some website features may not function correctly without cookies enabled.
5. How We Store and Protect Your Data
We store your information securely and take appropriate technical and organisational measures to protect your data against:
- Unauthorised access
- Unlawful processing
- Accidental loss or destruction
We only retain your information for as long as necessary for the purposes outlined in this policy.
6. Sharing Your Information
We may share your data with trusted third parties when necessary, including:
- Website hosting providers
- IT service providers
- Payment processors
- Professional advisers (e.g., accountants)
These third parties only process your data under strict confidentiality and security obligations.
7. International Transfers
If your data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses
- Approved international frameworks
8. Your Data Rights
Under data protection law, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Request restrictions on processing
- Object to processing
- Request data portability
- Withdraw consent (where consent is the legal basis)
To exercise any of these rights, please contact us at: info@masterclasswindows.es
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the content or privacy practices of those sites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Masterclass Windows & Doors
Email: info@masterclasswindows.es
Phone: +34 611 211 863
Address: Av. de los Álamos, 03170 Rojales, Alicante, Spain